Increased hotel hygiene is the order of the day. Your guests' expectations for safety in the hospitality industry are more stringent than ever, but are you ready to address a broad spectrum of infections beyond coronavirus?
An enhanced hotel sanitation program is a crucial piece of the puzzle to protecting your consumers and employees.
Keep reading for an overview of the hotel practices needed to lead your team to sanitation success.
Hand hygiene is one of the simplest yet most effective ways to promote hygiene in the hotel industry. Guests, staff, and suppliers should wash hands:
- Before touching your mouth, nose and throat
- Washing hands before handling, preparing or serving food
- Using tissue paper to cover your mouth and nose while sneezing and coughing
- After using the toilet
- After touching public installations or equipment, such as escalator handrails, elevator control panels or doorknobs
Think of respiratory hygiene, or cough etiquette, as a means of source control – especially for viruses like COVID-19. Always remember to:
- Cover your mouth and nose when coughing or sneezing
- Use tissue paper to contain respiratory secretions and dispose of them promptly in lidded bins
- Perform hand hygiene steps after hands come into contact with respiratory secretion
- Offer masks to persons with respiratory symptoms when tolerated
The next step in your hotel sanitation program is environmental hygiene, or the cleaning protocols applied to physical areas and objects. Think guest rooms, lobbies, restrooms, and so on. Here, the housekeeping department represents the core of your efforts.
To perform their jobs effectively, housekeeping needs to follow a specific order of operations and know what to do when faced with contamination. Our new Hospitality Management Principles for Preventing the Spread of Infection course is an excellent resource for this type of granular view.
Linen Management in Your Hotel
Housekeeping must also handle linens with care. Always handle, process, and transport used linen as little as possible and separately from clean linen.
Special Areas to Consider
Some areas of your hotel require different measures due to their individual uses. Examples include gyms, spas, and children's activity areas. Health and wellness spaces are commonly shared among several people and require an increased frequency of cleaning. Children's clubs require heightened attention to everything from toy choice to cleaning methods.
The Final Word on Hotel Hygiene
Giving your guests and employees peace of mind requires a more rigorous hotel hygiene routine. On top of elevated sanitation procedures, encourage everyone to practice hand and respiratory hygiene. To learn more about the detailed operational alterations needed to show customers your commitment to safety, check out Zosi's selection of in-depth eLearning materials.